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Help Center Treo 650 Hard Reset Procedure

Many common issues can be resolved by performing a hard reset

A hard reset erases all data and third-party software on your Treo. Never hard reset without first trying a soft and system reset. You can restore previously synchronized data with the next HotSync operation. A hard reset can tell you whether a problem stems from your Treo or an application installed on it. If you do not experience the problem after you perform a hard reset, the problem may be related to software you installed.

Performing the procedure below will return the phone to the factory state resulting in a loss of all user data. It is strongly recommended that you backup your data to your computer before performing a hard reset.

  1. Press the Battery Door Release button and slide the battery door downward to remove it from your Treo. Do not remove the battery.

  2. Take out the stylus and have it ready.

  3. Hold down the Power/End button.

  4. While still holding the Power/End button, use the stylus to gently press the RESET hole on the back.

  5. You will see palmOne logo and a progress bar first, then a circular Palm Powered logo. Do not release the Power/End button until the second, circular Palm Powered logo appears.

    Keep holding the Power/End button during this screen. When you see this screen, release the Power/End button.

  6. Your smartphone will ask you to tap three targets, set date and time, and confirm setup.